October 29, 2021

Tip of the Week: Two-way Text Messaging

This week we feature our two-way text messaging solution, which is an easy and convenient way to communicate with clients in an instant.

Tip of the Week: Two-way Text Messaging

Welcome to the tip of the week. This week we feature our two-way text messaging solution, which is an easy and convenient way to communicate with clients in an instant.  Texting is a great alternative channel for engaging with clients.  For example, you can use texting to coordinate care with clients who are waiting in the parking lot, or to quickly send a status update regarding a hospitalized patient.

How does it work?

Two-way texting works just like texting on your phone, but instead of using your personal phone you use your Vetter account.  Your practice is issued a toll-free number specifically for this purpose so that all messages can be routed to a central location for your team to address (and your get back some much needed work-life balance).

This approach also allows you to easily manage multiple conversations simultaneously while having access to relevant client and patient information alongside each conversation.  In addition, images can be sent back-and-forth to assist in addressing the client’s concern.

What about saving communications?

Saving conversations to the client’s communication log is simple.  All you need to do is close the conversation (there’s a button to do so), and the content of that conversation along with any attachments are saved automatically. That’s the beauty of using a single system for practice management and communications.

What if someone messages us after-hours?

We’ve got you covered!  You can configure an automated response to messages that are received outside of the practice’s business hours.  You can even send an alert that an after-hours message was received to members of your team so that they can determine whether they need to respond to the message that night.

In conclusion…

Texting is a terrific way to communicate with clients in real-time.  It also opens the door for engaging with customers in the way they want to be engaged, while allowing your broader team to participate in managing conversations.